Privacy Policy

This Privacy Policy describes how we gather, manage, share, and safeguard personal information obtained from individuals who interact with our services. It applies to all forms of engagement, whether you visit our websites, use our mobile platforms, shop in our retail locations, participate in promotional activities, or otherwise communicate with us. The purpose of this policy is to explain what information we collect, how it is used, the circumstances in which it may be disclosed, and the choices available to you regarding your data. It also outlines the measures we take to protect your information and the rights you may exercise under applicable privacy laws. If you have any inquiries about this policy or wish to exercise your privacy rights, you may contact our Privacy Officer by mail at 5592 Ferrier St, Mount Royal, Quebec H4P 1M2, or by email at garageclothingofficial@outlook.com.

This policy applies broadly to the full range of services we offer. These services include our online platforms and digital applications, in-store experiences at our physical retail locations, order processing conducted on behalf of partners, customer surveys and research initiatives, promotional campaigns, sweepstakes and contests, email newsletters and other marketing communications, concierge-style customer support services, and our official social media pages. All of these channels are collectively referred to as the Services. From time to time, our websites or digital platforms may contain links to external websites, plug-ins, applications, or social media features operated by third parties. We do not control and are not responsible for the privacy practices, content, or security of those third-party platforms. Any personal information you provide through external sites is subject to their own privacy policies, and we encourage you to review those policies carefully before sharing your data.

Personal information generally refers to any information that can identify you directly or indirectly, either on its own or when combined with other data. Depending on the legal framework of your jurisdiction, certain categories of information may or may not be classified as personal information, and the rights available to you may differ accordingly. When you provide us with your information or use our Services, you acknowledge and agree that we may collect, use, disclose, and retain your personal data in accordance with this Privacy Policy and applicable laws.

The types of information we collect vary depending on how you interact with us. Information you provide directly may include your name, email address, mailing address, billing and shipping details, and telephone number, particularly when you make a purchase, create an account, subscribe to communications, or contact customer service. You may also choose to provide profile-related information such as a username and password, age range, gender, personal preferences, interests, photographs, biographical details, or links to social media accounts. Records of your participation in contests, surveys, promotional events, or loyalty programs may also be collected.

We may retain copies of communications exchanged with you, including emails, chat messages, customer service inquiries, and interactions through social media channels. These communications may be reviewed to improve service quality, enhance training processes, and optimize customer experience. In some instances, automated technologies, including analytical tools or machine learning systems, may be used to assess feedback and evaluate performance trends in order to refine our services.

When you voluntarily take part in surveys, research studies, interviews, workshops, or usability testing, we may gather additional research-related data. This can include your responses to questionnaires, demographic or professional background details, and information generated during research sessions such as audio recordings, video recordings, or screen captures used to observe navigation patterns and user behavior. Such information helps us better understand customer preferences, improve our digital and in-store experiences, and develop products and services that align more closely with user expectations.

We are committed to handling your personal information responsibly and transparently. By continuing to engage with our Services, you acknowledge that your information may be processed in accordance with the practices described in this Privacy Policy.