Return Policy

We understand that purchasing decisions can change, and customers may occasionally need to send an item back after completing an order. To make this process simple and reassuring, we have established a clear and accessible return procedure. For all online purchases, customers may request a return within thirty days from the original purchase date without incurring additional return fees. This option is available only for products that remain unused, undamaged, and in their original condition with all tags still attached. Maintaining the original presentation of the item helps ensure eligibility and allows the return to be processed smoothly.

Customers have the option to complete returns either by contacting customer service through email or by visiting a physical store location. However, items purchased in a store must be returned directly to a store and cannot be processed through email. This distinction helps maintain accurate transaction records and ensures that each return is handled through the appropriate channel based on where the purchase was made.

For returns initiated by email, the first step is to contact our customer support team at amercangirl@outlook.com to request a return authorization along with a prepaid return shipping label and tracking details. Once these materials are provided, it is important to follow the outlined instructions carefully when preparing your package. Items should be securely packed to prevent damage during transit, and the provided label must be clearly attached to the parcel. If you are returning items from multiple online orders, each order must be shipped separately using its corresponding return label. Combining products from different orders into one package may result in processing delays or complications, as each return is matched individually to its original transaction. Proper packaging and correct labeling are essential to ensure accurate and timely handling.

After the returned merchandise is received and inspected to confirm it meets the stated eligibility requirements, a refund will be issued to the original method of payment. Refund processing may take up to ten business days from the time the return is approved. Once the refund has been completed, a confirmation email will be sent to notify you that the amount has been credited. If payment was made using a credit card, the refunded amount may require an additional three to five business days to appear on your statement, depending on your financial institution’s processing timelines. These estimated timeframes are provided to set clear expectations and promote transparency throughout the refund process.

For customers who prefer returning items in person, eligible products may be brought to a nearby store location in their original condition with tags attached. Store associates will review the merchandise to confirm compliance with return standards and will process the return accordingly. Depending on the original payment method and applicable policy, refunds may be issued to the original form of payment or provided as store credit. In-store returns offer the advantage of immediate assistance and faster resolution without the need for shipping.

Our return framework is designed to offer flexibility while maintaining consistency and fairness. By providing multiple return options, clear packaging requirements, and realistic refund timelines, we aim to create a dependable and straightforward experience. We want every customer to feel confident when making a purchase, knowing that if circumstances change, the return process will be handled with clarity, efficiency, and professionalism.